Support & Services

 Welcome to the What's New page. This page displays an up-to-date listing of changes to our customer support web. We'll also place notices here regarding product updates, or problems and work-around that may affect all customers.

Sep 2008

Changed Customer Support web pages

New Advanced Search helps you find technical information that match very specific criteria. The options you choose apply only to the current search.

• all of these words: Includes all of the words you typed in the search box. This is similar to inserting "AND" between words or the symbol "+" before a word.Example: You're looking for Yellowstone Park hotels. Use this field to find pages related to all three words.
• at least one of these words: Searches for results that match either one or more of the words. This is similar to inserting "OR" between the words.Example: You want information on either canoes or kayaks.
• the exact phrase: Searches for the words in exactly the order you enter them. This is similar to putting quotes (" ") around a set of words.
• Example: You're looking for a famous saying or quote: "I have a dream."

New Q&A knowledge base web pages

New Quick navigation links

New Contract Renewal and new Common questions about support renewal and upgrade will help your determine support contract coverage and renew it

July 2008

Changed Customer Support web pages

New Customer Critical advisories board will guide you through new critical issues found how to monitor and workaround the issues.

Review our Using Support Guide and learn everything about working with our support team.

New Download center help page - learn What you should know About Software Updates, How to Find Downloads? what to do is you can not find what you are looking for?
Looking for a specific host driver? What You Will Find on Download Pages , How to Download, Download Firmware Files, About VMA Downloads, Installing Downloads, Problem with the Download Process and other Download Recommendations

June 2008

Product Update

Voltaire OFED 5.1.3.1 is released

New Product 10g Gateway SRB20210G release is available

New Voltaire ISR2012-2004-9288-9096 version 5.2 is available

New Voltaire ISR9024 version 5.1 is available

May 2008

Product Update

Voltaire OFED 5.1.3.1 is released

New IPR version 1.8.0.11 is released

Mar 2008

Product Update

Voltaire OFED 5.1.3 is released New Product SR4G release is available

Changed Customer Support web pages

New End-of-Life pages New Bets practice documentation - Production rollout Check List on Quick help page

Feb 2008

Product Update

IPR 1.7 is now available to download.ISR9288 ISR9096 ISR2012 version 5.0 is now available to download.

Jan 2008

Product Update

GridStack 4.3.5_8 based on OFED 1.2.5  is now available to download.

Changed Customer Support web pages

  New integrated online downloadable FAQ Help Manual - version 1.2.0.8 is availableNew Bets practice documentation - GridVision 5.0 Backup & Restore Guide & Voltaire's Multi Path Route (MPR) in Voltaire MPI - Howto    

Global Technical Training Changes

New Computer Based training CBT- Lesson 6 Diagnostic and Debug is available

Dec 2007

Product Update

Switch firmware 1.0.0.6 and HCA5XX are now available to download. These firmware files supports the ConnectX  HCA5XX connectivity

GridStack 4.3.5 based on OFED 1.2.5  is now available to download. This version supports the ConnectX  HCA5XX connectivity

Changed Customer Support web pages
 

Introducing our New Host Troubleshooting Wizard. This wizard will assist you to quickly resolve common Driver and ULP technical problems.   Support&Services Customer Support main portal has received usability upgrades to improve the user experience  Improve our FAQ and How-To format, all our troubleshoot documentation are now integrated in a online and downloadable Help Manual format improving usability including document scoring and highlighted keywords.All Voltaire’s online FAQ's and How-to's are available to Download here.

Valid Voltaire Support User login is required.

Global Technical Training Changes

     New Computer Based training CBT- Lesson 4 Host Connectivity is available

 
Voltaire Global Technical training Central has a new "learning By doing" provide greater self-service training capabilities. Workbooks will guide you through a step-by-step of the most common InfiniBand tasks utilizing your own equipment. Participants will learn how to install, uninstall, configure and administer Voltaire’s IB fabric components.All Voltaire’s online workbooks are available to Download here,
Learn more about each workshop by following the Workshop Details.

Valid Voltaire Support User login is required to access the Training  center.