Warranty Info

Warranties and Disclaimers

1. Hardware.

a. Warranty.
For 1 year after delivery, Voltaire warrants to CUSTOMER that the Hardware will (a) be free from defects in materials and workmanship and (b) operate in substantial conformance with the then current Documentation.  Any  warranty claim under this Section 1(a) must be made during the 1 year period.  Voltaire's sole obligation and CUSTOMER's exclusive remedy in respect thereof is to use reasonable efforts to repair or replace Hardware that Voltaire determines, in its reasonable judgment, is defective or, at Voltaire's sole discretion, to accept return of such Hardware and refund to CUSTOMER the price paid therefor.

b. Returns.
Requests for warranty service shall be initiated by CUSTOMER's written notice (including by facsimile or electronic mail), advising Voltaire of the nature of the problem.  If Voltaire is unable to resolve the problem through remote diagnostics or other communications with CUSTOMER, Voltaire shall assign CUSTOMER a return material authorization number (RMA).  At its risk and expense, CUSTOMER shall deliver the nonconforming Hardware (with prominent indication of the RMA) to Voltaire or its designated repair center.  Hardware returned without an RMA shall not be afforded warranty service, and CUSTOMER shall be liable for all costs and expenses incurred by Voltaire in connection with servicing the unauthorized return.

c. Response.
For warranty claims made within 30 days after delivery, Voltaire will use diligent efforts to deliver replacement Hardware within 2 business days after the RMA is assigned.  CUSTOMER will return the defective Hardware within 15 business days after the RMA is assigned; if not, Voltaire may invoice CUSTOMER at its then current list price for the replacement Hardware.  For all later warranty claims, Voltaire will use diligent efforts to repair or replace defective Hardware within 15 business days after receipt of the RMA part at the designated Voltaire repair facility.  Hardware repaired or replaced hereunder shall be covered by this warranty for the longer of 30 days after re-delivery to CUSTOMER or the remainder of the original 1 year warranty period.  All Hardware (or any component) that is replaced hereunder becomes Voltaire's property.

2. Software.

Voltaire warrants to CUSTOMER that the unaltered Software will operate substantially in conformance with the Documentation for a period of 90 days after delivery.  Any warranty claim under this Section 2 must be made in writing during such 90-day period.  Voltaire's sole obligation and CUSTOMER's exclusive remedy in respect thereof is to use reasonable efforts to repair or replace the Software that Voltaire determines, in its reasonable judgment, is nonconforming or, at Voltaire's sole discretion, to accept return of such Software and refund to CUSTOMER the price paid therefor.

3. Exclusions.

These warranties shall not apply to any cables, copper or optical that Voltaire sells, and shall not apply to any Product that was (a) used, handled, transported, operated, maintained or stored improperly, or in any manner not in accord with Voltaire's instructions or recommendations, the Documentation or industry standard practice; (b) repaired, altered or modified other than by Voltaire or its authorized agents.  Voltaire shall not be responsible for any data or other information contained in Hardware returned for warranty service; or (c) is not a Voltaire serialized part.

4 Disclaimers.

EXCEPT AS SPECIFICALLY PROVIDED HEREIN, THE PRODUCTS, DOCUMENTATION AND SERVICES ARE PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND.  VOLTAIRE DOES NOT WARRANT THAT THE PRODUCTS WILL MEET CUSTOMERS   REQUIREMENTS, OR THAT THEIR OPERATION WILL BE UNINTERRUPTED OR ERROR-FREE, OR THAT ANY ERRORS CAN OR WILL BE FIXED.  VOLTAIRE HEREBY DISCLAIMS ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, ORAL OR WRITTEN, INCLUDING WITHOUT LIMITATION, ALL IMPLIED WARRANTIES OF TITLE, NON-INFRINGEMENT, INTEGRATION, MERCHANTABILITY OR FITNESS FOR ANY PARTICULAR PURPOSE AND ALL WARRANTIES ARISING FROM ANY COURSE OF DEALING OR PERFORMANCE OR USAGE OF TRADE.