Support & Services

In order to take full advantage of all the software and services available with Voltaire Support Entitlement, be sure that you activate and renew your support contract within nine months of purchasing Voltaire products.

Be sure to renew support to ensure your investment is protected and you receive continued access to new product Software Releases and our World Class Technical Support.  Or consider an upgrade from Warranty to one of our support packages to ensure you’re getting the most from your Voltaire investment and protect it in the future.

Either way, it’s a simple three-step process.

Step 1

Fill out and submit the Support Contract Renewal or Upgrade form.
Enter your serial numbers, and choose your desired action (renew an expiring support contract(s), upgrade from Warranty to Standard and submit the form.

Step 2
A representative from Voltaire Contract Administration will contact you with:

    * Existing Contract serial numbers
    * A quotation informing you on the cost of your desired renewal or upgrade.

Step 3 (only required for customers receiving quote’s)
Purchase your support renewal or upgrade by placing a purchase order via po@voltaire.com

If you do not wish to purchase your upgrade online directly with Voltaire but wish to do it through a chosen Voltaire reseller, please contact your chosen reseller to place your order. You will need to provide your reseller with a copy of the renewal quotation.

 
Common questions about support renewal and upgrading