- Knowledge base
Search our Knowledge Base for existing product resolutions, technical guide documentation, and FAQs - First Time User
Get started with your Voltaire InfiniBand solution quickly - Quick Help
Quick troubleshooting and administration tips including common questions - Download Host drivers
Voltaire Host drivers are free provided under EULA terms - Download HCA firmware
Instructions and guidelines for HCA firmware downloads and upgrades - Product Download
View and download available purchased product current and beta releases as well as upgrades, patches and installation tools - Product Documentation
Review your products' technical user manuals, installation manuals, CLI reference guides and getting started guides - Administrator Success Kit
Ready to learn more about administering Voltaire Products? Then make the most of these the Administrator Success Kit resources to give you the edge. - Production rollout checklist
The steps needed to verify site installation before rolling into production - Grid Control Plug-In
Voltaire Grid Control Plug-in technical assistance - End Of Life
Product End-Of-Life Policy and last known version releases and documentation
- Education and training offering
Educational Service Overview for Instructor led training , Online workshops and Webinars - Complete course list -
Select any course lesson from the class list to view more details - Computer Base Training lessons – CBT
View or download an online lesson - Learning by Doing – self lab book training
Self-paced downloadable workbooks will guide you step-by-step through the most common InfiniBand tasks - Webcast archives
Voltaire product demos, covering product hands-on tasks such as software updates, bring up configuration and administration - Event calendar
Voltaire training events - ILT training request
Here at Voltaire we understand the important role our solutions play in your technology environment. To assist in protecting that investment, Voltaire maintains a Best in Class Global Support Operation employing only Senior Level Systems Engineers and utilizing state-of-the-art CRM systems. To assure this level of service, we have put in place a global professional service program. We commit to the highest levels of customer and partner satisfaction and will work tirelessly to exceed all of your support expectations.
- Support Overview
View Voltaire’s support and maintenance plans and policies, or contact Support for more information - How to use support
Guide to using Voltaire Support - Warranty information
View Voltaire’s product warranty information and policy - Global professional services
View our professional services deployment and engineering consultancy services - Contract Renewal
Learn how to renew your Support contract and how to upgrade from Warranty to Standard Support - Activate your contract
To speed the process of delivering our services, register and activate your contract
- Open a technical support case for your issue
- Know how to contact your support provider (Contact our OEM)
customers who bought Voltaire's equipment through Voltaire’s OEM, Reseller or Partner programs are likely covered for software and hardware support. - Hardware repair request
- Open a technical case using email or phone
Contact your nearest Support TAC - Web case tracking
Use our portal to the Support CRM system to review your cases - Customer Registration
Register as a customer in our CRM system - Email notification
Sign up to receive the latest Support updates by email - My weblogin profile
View or modify personal information, phone number, subscriptions, and password. Please contact support@voltaire.com to change your User ID (email address).
= available to supported customers only.